FAQ
FAQ
Who is this service for?
Our service is designed for any entity wishing to communicate effectively via SMS in Morocco:
Marketing teams for promotional campaigns.
Developers integrating SMS sending into software, CRMs, or ERPs via our API.
E-commerce websites for order and delivery notifications.
Healthcare professionals for appointment reminders.
Schools and training centers to communicate with students and parents.
Do your SMS cover all operators in Morocco?
Yes, absolutely. Our gateway ensures optimal delivery of your SMS messages to all Moroccan mobile operators, including Maroc Telecom, Orange, and inwi, guaranteeing full national coverage.
How does your pricing work?
Our model is simple and transparent. We offer prepaid SMS packs with no subscription, no commitment, and no activation fees. You purchase a certain volume of SMS credits and use them whenever you wish. The cost per SMS decreases with larger packs — the more you buy, the lower the unit price.
Do my SMS credits expire?
No, and that’s one of our biggest advantages. Your SMS credits never expire. You can use them over several weeks, months, or even years, depending on your needs.
Can I import a contact list?
Of course. Our platform lets you easily import your contact lists from CSV or TXT files. You can also organize your contacts into groups to better target your campaigns.
What is the maximum number of characters per SMS?
For standard SMS messages using Latin characters: 160 characters.
For Unicode messages (e.g., languages with accents or non-Latin alphabets): typically 70 characters per segment.
If the message exceeds these limits, it is split into multiple parts (concatenated SMS).
What happens if the recipient is unreachable (phone off, out of network, etc.)?
The SMS Center (SMSC) stores the message and attempts to deliver it later, according to the operator’s retention policy.
Can I customize the Sender ID and use my company name?
Yes, you can customize the Sender ID and use your company name, provided that you subscribe to the “50,000 SMS Pack” and provide your company’s business registration certificate.
Do you provide lists of phone numbers to promote my products or services?
No. We do not sell or provide any lists of phone numbers.
Texto places great importance on respecting privacy and protecting personal data. Sending SMS messages to individuals who have not given their consent is strictly prohibited. You must use only your own contacts, collected legally and with their permission, in accordance with applicable laws and regulations.
I received an unsolicited or promotional SMS. What should I do?
If you have received an SMS that you did not request, we recommend contacting the sender directly and asking them to stop sending you messages.
If the SMS was sent through the TEXTO platform, you may also report it to us by providing the sender's phone number, the message content, and, if possible, a screenshot. We carefully review every report. Any customer who violates our Terms of Use or applicable regulations may have their account suspended immediately.